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If you’re looking for a managed services provider, you’re probably wondering: What exactly am I paying for—and what’s not included? That’s a smart question. The last thing you want is to sign up for services, only to find out later that the bill doesn’t cover everything you expected.
Managed IT services pricing should be simple and predictable, and there should never be any surprises. In this post, we’ll walk you through what our fixed monthly fee covers, what’s billed separately, and why this structure works to your advantage. No fluff - just the facts.
What Your Monthly Fee Covers
The way we see it, our job is to help you and your team do your best work. That means covering all the key IT services you need to prevent downtime, protect your data, and keep things humming along. Here’s what’s included in our service:
- 24/7 Monitoring and Alerts – We monitor your systems around the clock to catch issues before they become problems.
- Helpdesk Support (During Business Hours) – Need help with a technical issue? Call us. We’ll get you back up and running fast.
- Onsite Support (When Needed) – If an issue can’t be solved remotely, we’ll send a technician to your office to get things handled.
- Patch Management and Security Updates – We make sure your systems stay updated and protected from vulnerabilities.
- Proactive Maintenance – We tune up your systems regularly so you avoid problems down the road.
- User Account Management – Adding new employees? Resetting a password? We’ll take care of it.
- Endpoint Detection and Response (EDR) – Advanced security to stop cyber threats before they cause damage.
- Security Awareness Training – We train your team to spot phishing emails and other threats before they become a problem.
- Consultative IT Services – Technology changes fast, and we’ll help you stay ahead with smart strategies that align with your business goals.
- Periodic Business Reviews – We’ll sit down with you regularly to make sure your IT strategy supports your growth and performance goals.
- IT Budgeting – We’ll meet with you to help develop a custom month-by-month budget that helps you keep your IT current, and control your spending.
These are the core services you need to keep your business secure, productive, and prepared for whatever comes next—and they’re all included in your monthly fee.
What’s Billed Separately
We cover a lot with the fixed fee, but some services fall outside the scope of day-to-day IT management. Here’s where you might see extra charges—and why.
After-Hours Support
Our helpdesk is open during business hours, but if you need support on nights, weekends, or holidays, there’s an additional fee.
Example: If your server goes down on a Saturday night, we’ll jump in right away—but after-hours calls are billed separately.
Hardware and New Equipment
If you need new equipment—like laptops, servers, or network devices—those costs are billed separately. We’ll help you find the right gear, handle the procurement and get it installed properly, but it will be billed separately.
Example: Expanding your team? We’ll get you new workstations, but you’ll see those costs on a separate invoice.
Licenses and Software Subscriptions
We’ll manage your software licenses to keep everything running smoothly, but the cost of the licenses—like Microsoft 365 or software renewals—is billed to you by us.
Example: Add a new Microsoft 365 account for a new hire? That license cost will be added to your bill.
Major Projects and Upgrades
Big projects like server replacements, network upgrades, or cloud migrations require time and resources beyond routine support. These are scoped as separate projects.
Example: If you’re upgrading your entire network infrastructure, we’ll plan it as a custom project with a separate budget.
Warranty & Subscription Renewals
You undoubtedly have hardware assets with subscriptions. We will track the subscription dates for you and send you a quote about 60 days prior to expiration so you don’t have to worry about it – but the cost of the renewal will be billed separately, once you approve it.
Example: Your firewall has a subscription that provides warranty coverage & threat updates. We will track this for you and provide a quote 60 days prior to renewal.
Why We Keep Some Services Separate
Every business is different. Some companies need after-hours support regularly, while others don’t. Some invest heavily in new equipment, while others stick with what they have. That’s why we keep your monthly fee focused on support essentials—and handle big projects or one-off expenses separately.
This way, you’re in control of your budget. You’re not paying for things you don’t need, and there are no inflated fees for “just in case” services you might never use. It’s clean, predictable, and fair.
No Surprises: Clear Communication Every Step of the Way
We know the importance of trust. If something falls outside your monthly plan, we’ll tell you up front—and we’ll give you a clear, detailed scope of work before doing the work. No surprises. No hidden fees. No headaches.
The way we see it, a partnership only works if everyone’s on the same page. We’re here to help your business succeed—and that means being transparent and open about how we do business.
Ready to Make IT Simple? Let’s Talk.
Choosing the right managed services provider shouldn’t feel complicated. At Verve, we make it easy. We take care of the technology so you can focus on what matters—your business.
If you’re curious about how our services can fit your needs, let’s chat! We’d love to hear more about your goals, answer your questions, and show you how we can help keep your IT running smoothly and securely.
At Verve, we’re not just another vendor—we’re a partner who’s invested in your success. Wherever your business is headed, we’ll be right there with you, helping you make the right IT moves along the way.
