Managed IT services pricing should be simple and predictable, and there should never be any surprises. In this post, we’ll walk you through what our fixed monthly fee covers, what’s billed separately, and why this structure works to your advantage. No fluff - just the facts.
The way we see it, our job is to help you and your team do your best work. That means covering all the key IT services you need to prevent downtime, protect your data, and keep things humming along. Here’s what’s included in our service:
These are the core services you need to keep your business secure, productive, and prepared for whatever comes next—and they’re all included in your monthly fee.
We cover a lot with the fixed fee, but some services fall outside the scope of day-to-day IT management. Here’s where you might see extra charges—and why.
Our helpdesk is open during business hours, but if you need support on nights, weekends, or holidays, there’s an additional fee.
Example: If your server goes down on a Saturday night, we’ll jump in right away—but after-hours calls are billed separately.
If you need new equipment—like laptops, servers, or network devices—those costs are billed separately. We’ll help you find the right gear, handle the procurement and get it installed properly, but it will be billed separately.
Example: Expanding your team? We’ll get you new workstations, but you’ll see those costs on a separate invoice.
We’ll manage your software licenses to keep everything running smoothly, but the cost of the licenses—like Microsoft 365 or software renewals—is billed to you by us.
Example: Add a new Microsoft 365 account for a new hire? That license cost will be added to your bill.
Big projects like server replacements, network upgrades, or cloud migrations require time and resources beyond routine support. These are scoped as separate projects.
Example: If you’re upgrading your entire network infrastructure, we’ll plan it as a custom project with a separate budget.
You undoubtedly have hardware assets with subscriptions. We will track the subscription dates for you and send you a quote about 60 days prior to expiration so you don’t have to worry about it – but the cost of the renewal will be billed separately, once you approve it.
Example: Your firewall has a subscription that provides warranty coverage & threat updates. We will track this for you and provide a quote 60 days prior to renewal.
Every business is different. Some companies need after-hours support regularly, while others don’t. Some invest heavily in new equipment, while others stick with what they have. That’s why we keep your monthly fee focused on support essentials—and handle big projects or one-off expenses separately.
This way, you’re in control of your budget. You’re not paying for things you don’t need, and there are no inflated fees for “just in case” services you might never use. It’s clean, predictable, and fair.
We know the importance of trust. If something falls outside your monthly plan, we’ll tell you up front—and we’ll give you a clear, detailed scope of work before doing the work. No surprises. No hidden fees. No headaches.
The way we see it, a partnership only works if everyone’s on the same page. We’re here to help your business succeed—and that means being transparent and open about how we do business.
Ready to Make IT Simple? Let’s Talk.
Choosing the right managed services provider shouldn’t feel complicated. At Verve, we make it easy. We take care of the technology so you can focus on what matters—your business.
If you’re curious about how our services can fit your needs, let’s chat! We’d love to hear more about your goals, answer your questions, and show you how we can help keep your IT running smoothly and securely.
At Verve, we’re not just another vendor—we’re a partner who’s invested in your success. Wherever your business is headed, we’ll be right there with you, helping you make the right IT moves along the way.