What are IT Support Services? | Central Valley Tech Support
Whether you’re looking to learn what IT support services are or where you can find the best tech support in California’s Central Valley, you’re in the right place. Let’s dive in.
What are IT Support Services?
“IT” stands for “information technology.” So, at its simplest, IT support services are any services that help with technology.
This can include the setup, installation, and configuration of equipment, including any devices, such as laptops, desktop computers, tablets, phones, routers, and hotspots. Support can also include maintenance, storage, and security.
Usually, IT professionals provide this support for businesses and individuals – either in-house or third parties. That’s what makes “IT support services” an umbrella term for most IT services.
Tip: The terms “IT support” and “tech support” are interchangeable.
What Types of IT Support Services are There?
There are three main types of IT support services:
- Active Support
Active Support Services
These services are exactly what they sound like – active support in real-time. They can be provided in person, over the phone, or via chat. The focus is on helping individuals back to work as soon as possible by resolving whatever issue they are facing quickly.
If you’ve ever used a helpdesk, you’ve used active support services.
Monitoring services protect your confidential data by monitoring your network and assets, and providing support when your data is at risk. The focus is on continuous support and quick responses to mitigate data loss and reduce downtimes.
Common examples of monitoring support include cybersecurity services, such as antivirus, antimalware, and firewalls.
As a business grows and changes, its technology needs change, which drives the need to reevaluate and update the technology infrastructure used. Updating the technology infrastructure can help a business serve more customers more efficiently. This type of support usually includes the setup and long-term maintenance of that infrastructure.
Common examples of infrastructure support include data storage, VoIP, and backup services. Whenever you need to find the right business technology, you are searching for infrastructure support.
What About Managed IT?
Managed IT services are usually customized for the business based on its needs. It can include any combination of active support, monitoring, and infrastructure support services. Managed IT is typically available for a recurring monthly fee, which is great for businesses of all sizes because you can delegate the daily technology services to an IT business while increasing productivity on what really matters in-house.
Who Provides Central Valley Tech Support?
Our team at Verve IT provides IT support services throughout California’s Central Valley. We offer Managed IT Services, cloud services, and more.
If you’re looking for tech support in Central Valley, then check out our Managed IT services. We support a variety of small businesses in the area.